Effective Date: 1st January 2025
Website: https://slimandtrim.in
Business Name: Arkuno
Contact Email: enquiry@slimandtrim.in
Thank you for shopping with Arkuno. We are committed to providing high-quality wellness products and excellent customer service. This policy outlines the conditions under which you may request a return, exchange, or refund for Slim and Trim Capsules, our physical wellness product.
📦 1. Nature of the Product
Slim and Trim Capsules are consumable wellness supplements.
For health, safety, and hygiene reasons, we follow a strict no-return policy, except under specific eligible conditions listed below.
✅ 2. Eligibility for Return or Refund
| Scenario | Eligible for Return/Refund |
|---|---|
| Product damaged during shipping | ✅ Yes |
| Incorrect product delivered | ✅ Yes |
| Missing items in the package | ✅ Yes |
| Customer changed mind | ❌ No |
| Opened or used product | ❌ No |
Note: All claims must be supported by a clear unboxing video showing the parcel being opened and the issue visibly present.
🕒 3. Timeframe to Raise a Request
Return or refund requests must be submitted within 24 hours of delivery.
Requests made after 24 hours may be declined for quality and safety reasons.
🔁 4. Return & Refund Process
Step-by-Step Instructions:
Email us at:
enquiry@slimandtrim.in
Subject Line: Return Request – Order #[YourOrderID]Include the following details in your email:
Full Name
Contact Number
Order ID
Brief description of the issue
Attach unboxing video and photos clearly showing the problem
Our support team will verify your claim within 2–3 business days.
If approved:
We will arrange a pickup or advise you to safely dispose of the damaged item.
A full refund will be issued to your original payment method within 7 business days.
💰 5. Refund Details
| Refund Method | Timeframe |
|---|---|
| UPI / Wallets | 2–3 business days |
| Credit/Debit Card | 5–7 business days |
| Bank Transfer | 3–5 business days |
Note: Actual refund times may vary depending on your bank or payment provider.
🚚 6. Return Shipping Costs
If your return is approved, Arkuno covers the shipping cost.
No restocking or service fees apply if the issue is on our side.
📋 7. Conditions for Refund Denial
Refunds may be denied under the following circumstances:
Product is opened, tampered with, or used
Request is submitted after 24 hours of delivery
No proof (video or photo) of the issue is provided
Product was misused or Terms of Service were violated
🤝 8. Fair Use Notice
This policy aims to balance customer satisfaction with operational integrity.
Repeated false claims or abuse of this policy may result in refusal of future orders or refunds.
📞 9. Customer Support & Grievances
For any return, refund, or general complaint:
📧 Email: enquiry@slimandtrim.in
📆 Support Hours: Monday–Saturday, 10 AM to 6 PM
👤 Grievance Officer: Team Arkuno
🕒 Response Time: 3–5 business days
Physical return address will be shared only if your request is approved.
📌 10. Policy Updates
This Refund & Return Policy is subject to change without prior notice.
The latest version will always be published at: https://slimandtrim.in